
WorkWhile CEO Simon Khalaf argues earning capacity should function as a fourth financial rail alongside credit and debit, citing data showing 68% of workers prefer extra shifts over interest-bearing loans.
WorkWhile CEO Simon Khalaf told PYMNTS CEO Karen Webster that financial services were designed around predictable income while tens of millions of workers manage money around variable earnings. The mismatch, he argued, means earning capacity itself should function as a fourth financial rail alongside credit, debit and buy now, pay later.
WorkWhile and PYMNTS Intelligence data show workers in the wage-to-wallet economy – roughly 60 million people – spend 28% less overall and 43% less on discretionary purchases. Debit is the default. One in five had not used a credit card in the prior year.
Webster pushed back on the usual reading of those numbers. "What if it's a rational choice?" she asked.
Khalaf agreed. A consumer who prefers debit may have a straightforward reason: it caps spending at available cash. Rewards earned on future purchases have less value when the immediate question is whether today's grocery bill fits. A discount at the point of sale, by contrast, does.
"Our financial services products in the United States, pre-FinTech, have been designed for the 10% and unfortunately been used by the 90%," Khalaf said.
Credit bridges the period between a purchase and a paycheck. For a worker whose next shift is uncertain, borrowing today creates a problem that must be solved with future earnings. Sixty-eight percent of workers surveyed by WorkWhile said they would take additional shifts rather than use interest-bearing loans when faced with an unexpected expense.
Khalaf argued that choice reveals financial discipline conventional credit scores miss. "They're demonstrating better fiscal responsibility than all the top 5% who are over-leveraged in the stock market," he said. Repayment history does not tell a lender whether a worker can find another shift, what that shift will pay or how quickly that income arrives.
WorkWhile has begun building products around that information. Its assignments feature lets workers commit to multiple shifts, and Khalaf said workers have started watching wage fluctuations and taking shifts when compensation is favorable. Software could eventually identify those opportunities and present them for approval.
The model has its own constraint. WorkWhile pays workers within 24 hours, while customers typically pay in 30 days. That working-capital gap limits how much demand the company can accept. Same-day pay has the strongest effect on repeat-worker rates on the platform, Khalaf said.
He made a prediction about the future of payroll itself. "I believe that in the next decade, if workers are not paid daily, they will not show up to work," Khalaf told Webster.
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