
Cloud 9 Vets says a single 'euthanasia' box on the CMA's mandatory price list hides the cost difference between clinic and home visits, leaving owners unable to compare.
Cloud 9 Vets, a national provider of at-home pet euthanasia, has formally asked the Competition and Markets Authority to add a separate line for home visits to the standard price list every UK veterinary practice will soon be required to publish.
The CMA published its draft Veterinary Services Market Investigation Order 2026 on July 21. It requires practices to publish prices for 36 defined services. Three sit under a heading called End-of-life care: euthanasia, communal cremation and individual cremation. There is no separate entry for euthanasia carried out at the pet owner's home, and no home visit fee anywhere on the list.
Cloud 9 Vets argues that a single “Euthanasia” box cannot serve the comparison the CMA is trying to create. The figure may represent a brief appointment in a consulting room, or an attended visit to a family's home involving travel, a longer appointment and often out-of-hours provision. Presenting two different services with different cost bases as one number obstructs the comparison, the company said in its submission.
Research conducted for Cloud 9 Vets by Questions Matter in July 2025, surveying 400 UK dog and cat owners aged 35 and over, found that 67% agreed they had no idea a service existed that would come to the house when the time came. In the same study, 86% said they would like a plan in place so that, when the time came, it was “just a phone call away”.
“A nationally standard price list only works if the things on it can be compared,” said Lisbet Stuer-Lauridsen, co-founder of Cloud 9 Vets. “At the moment there is one box marked Euthanasia. It has to cover both a brief appointment in a consulting room, and the alternative of a vet travelling to your home and staying as long as your family needs to say goodbye. Those are different services with different costs, and a single number cannot honestly represent both.”
Cloud 9 Vets has published its prices openly since the company was founded. Its submission notes that the obligations proposed in the draft Order reflect a practice the company has followed voluntarily for years. The company has also asked the CMA to allow veterinary businesses operating nationally to meet the cremation disclosure rule by linking to a list of the crematoria they use by region, rather than naming a single provider.
The CMA’s consultation remains open for responses until August 20, 2026. The regulator has said it will prepare the final Order by September 23, 2026, after which most requirements are expected to take effect within three to twelve months. Larger veterinary groups face the earliest deadlines.
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