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The Agentic Age Needs A Cognitive Operating Model
Forrester defines cognitive skills as executor-agnostic units of work. The firm's new report argues human and agent skills describe the same cognitive activity, with implications for enterprise architecture and workforce strategy. The Cognitive Operating Model will be presented at multiple forums this fall.
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Forrester Research published a report Thursday defining a cognitive skill as the atomic unit of capability for AI agents. The report, written by analysts Betsy Summers, Sam Higgins, and a colleague, argues that human skills and agent skills describe the same cognitive work. A cognitive skill is executor-agnostic: it can be defined whether a person, an AI agent, or a human-agent team performs it, the analysts said.
The report introduces what Forrester calls the Skills-Oriented Agentic Architecture (SOAA). Work is decomposed into workflows, roles, and skills. The executor becomes an implementation choice rather than the defining characteristic of the work itself, the analysts wrote.