TCS carved out units for autonomous operations, travel, US West Coast clients, and ServiceNow, naming new leaders across verticals as it aligns around AI-led services.
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Tata Consultancy Services reorganized its business verticals and named new leaders for several units, the company said in internal memos reviewed by BusinessLine. The changes carve out dedicated groups for autonomous operations, travel and hospitality, US West Coast clients, and the ServiceNow platform, reflecting a push to align the company's structure around AI-led services and specific industry segments.
TCS created a unit called Autonomous Business Operations, a sales organization focused on driving deals for AI-driven process automation. The group will work across industry-specific business process operations and enterprise business operations. Aarthi Subramanian, TCS's chief operating officer, said in the memo that the opportunity "spans both industry-focused business process operations and enterprise business operations, creating the need for sharper sales focus and more integrated client engagement." Akhilesh Tiwari, who previously led the Communications, Media and Information Services business group, will head the new unit and report to Subramanian.
The company also carved out Travel, Transport & Hospitality as a separate segment. Arun Pradeep will lead that unit and report to CEO K Krithivasan. Tiwari's former group – Communications, Media, Information Services & Technology – will be folded into a single business group led by V Rajanna, who currently heads the Technology, Software & Services Business Group. Rajanna will report to Krithivasan.
TCS announced a separate business group for its US West Coast operations, a region that hosts many large technology, semiconductor, and software companies. The unit will focus on accelerating growth in AI, quantum computing, semiconductors, and product engineering. Akhilesh Tripathi will lead the group while also running the Digitate business on an interim basis.
The company launched a dedicated business unit for ServiceNow, which it described as a "strategically important platform ecosystem." The unit will handle go-to-market motions including MSP pre-buy, scaling, and managing the professional services organization, following TCS's partnership with ServiceNow to target Fortune 500 customers. Rajnish Palande, previously ISU head for BFSI Americas – US East Insurance, will take over as global head of the ServiceNow Practice, reporting to Vikram Karakoti, global head of enterprise solutions.
Kumar Narayanan, who led the North America Energy & Resources ISU, was named head of the cybersecurity unit. He will report to Subramanian. Sabyasachi Chandra, who heads the North America Utilities unit, will take over Narayanan's former role. Ganesa Vaikuntam, who currently leads the cybersecurity service line, will become ISU head for Life Sciences UK & Europe.
Palande's former BFSI Americas segment will split into two business groups. Rakesh Kumar, ISU head for BFSI US West, and Mohan Veeturi, ISU head for BFSI US East Banking, will take over as business group heads. Susheel Vasudevan, the current business group head for BFSI Americas, will move to a strategic role reporting to Krithivasan. Manmeet Chhabra, the ISU head for BFSI Canada, will become country head for TCS Canada.
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