Swiggy Instamart Hit With Nine FSSAI Notices Over Food Safety

One complaint pointed to an infant food formulation that arrived in a “highly deteriorated and unsafe condition” with signs of contamination. The same product was allegedly re-supplied to the consumer after the defective item was returned. Other complaints flagged contaminated eggs and milk, damaged packaged foods, and incorrect or invalid FSSAI licence numbers on listings.

The notices also raised concerns about the absence of satisfactory grievance redressal. In one case, the consumer said Swiggy offered only a refund without addressing the underlying food-safety issue. The regulator questioned the company’s seller onboarding, compliance verification, traceability, food-quality monitoring, and the adequacy of its safety systems.

The FSSAI directed Swiggy to submit a detailed explanation with documentary evidence addressing the alleged non-compliances. The company must also provide details of its quality-assurance and food-safety monitoring processes, inventory management, stock rotation, hygiene, and storage practices. Corrective and preventive actions, root-cause analysis, and consumer grievance-handling measures are required within a stipulated period. The regulator warned that failure to comply could trigger further action under the FSS Act.

The crackdown raises questions about food-handling standards across India’s quick-commerce sector, where rapid delivery of perishable items has outpaced regulatory checks at many platforms. Swiggy now faces the task of proving its internal controls are sufficient to prevent a recurrence.