
Rhode Island's new law requires one staffed cashier lane for every three self-checkout stations. Fines for noncompliance reach $1,000 per day. The UFCW backed the measure; grocers warn of higher prices.
Rhode Island became the first state to enforce restrictions on self-checkout lanes at grocery stores. Gov. Dan McKee signed the Self-Service Checkout Stations Act on Thursday, requiring one manually staffed cashier lane for every three self-checkout stations. Workers assigned to self-checkout areas cannot have other duties, and one manual lane must stay open under the Americans with Disabilities Act.
"Today, we're protecting jobs and strengthening customer service," McKee said in a statement. "Whether it's helping a customer with an issue, assisting a senior or ensuring accessibility for people with disabilities, this law is about preserving choice and keeping people at the center of the shopping experience."
Grocers that do not comply face a fine equal to wages for one full shift at the highest hourly pay rate, up to $1,000 per day. Repeat offenders could face additional penalties under state consumer protection laws.
The United Food and Commercial Workers International Union and UFCW Local 328 backed the measure. "UFCW Local 328 members in the grocery industry are often overburdened, having to monitor too many self-checkouts while shoppers face delays," Local 328 Secretary-Treasurer Domenic Pontarelli said. "Staffing ratios fix this issue for all parties."
The Rhode Island Food Dealers Association opposed the law. The group said traditional grocery stores now face a competitive disadvantage, and the restrictions could lead to longer lines and higher prices.
Long Beach, California, passed a similar city ordinance last August. That law requires at least one employee for every three self-checkout stations, limits purchases to 15 items, and bans self-checkout for age-restricted or theft-deterrent products. Lawmakers in Massachusetts and New York City have also reviewed self-checkout management.
The Rhode Island bill passed the Senate last month, returned to the House on June 10 for revisions, and cleared the Senate again on June 11.
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