Newgen Software was named a Notable Vendor in Forrester's DPA Landscape report, which flags agentic execution as the main trend and APO as a top disruptor.
Alpha Score of 53 reflects moderate overall profile with moderate momentum, weak value, moderate quality, moderate sentiment.
Newgen Software was named a Notable Vendor in Forrester's The Digital Process Automation Software Landscape, Q3 2026, the company said Monday. The report, authored by Vice President and Principal Analyst Craig Le Clair, covers 39 vendors and defines digital process automation (DPA) as platforms that develop process applications with modeling, orchestration, dynamic case management, and AI-led support.
Forrester said 54% of automation decision-makers say their organizations need to focus more on end-to-end automation, not just workflow and task automation. The report flags agentic execution – AI agents that build work patterns based on context and evolving conditions – as the market's main trend. The primary challenge for many enterprises: scaling AI-embedded automation from pilot to production without running into multisystem integration gaps, human-interaction breakdowns, or regulatory compliance issues.
Newgen's geographic focus spans North America, EMEA, and APAC, with an industry focus on financial services, insurance, government, public sector, and healthcare. The company reported offering all three primary deployment models tracked in the report: hosted/private SaaS, multitenant SaaS, and on-premises. That matters for prospects in regulated industries that need deployment flexibility.
Forrester asked each vendor to name up to three extended use cases as areas of strategic focus. Newgen selected AI agent industry outcomes, customer self-service, and document automation.
"AI is redefining the enterprise, shifting the focus from automating individual tasks to orchestrating intelligence across the business," said Runki Goswami, CMO of Newgen Software. "Organizations are increasingly looking for unified platforms that seamlessly connect processes, content, communications, and AI to drive faster decisions, operational resilience, and superior customer experiences."
The report also flags a market dynamic worth watching for prospects comparing DPA and adjacent categories: adaptive process orchestration (APO), which the report calls DPA's "top disruptor." APO targets traditional orchestration logic, with visual process design increasingly authored as plain-language agent instructions. Forrester expects feature overlap between DPA and APO to increase as both markets evolve.
Newgen Software is a publicly traded company on the National Stock Exchange of India under the ticker NEWGEN. The company's NewgenONE platform unifies content, processes, and communications into an orchestration layer with embedded AI.
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