Netomi CEO: AI Agents Will Drive Stablecoin Adoption by 2030

Puneet Mehta, founder and CEO of customer-service AI firm Netomi, sees a $5 trillion customer experience market by 2030. He argues that growth will pull stablecoins and blockchain settlement into the mainstream, not compete with crypto for capital.

Businesses spend roughly $500 billion a year on customer experience knowledge work today, Mehta said. As AI moves beyond support into sales, conversion, and upselling, that figure could multiply tenfold. The infrastructure to handle that volume, he argues, will need to settle in seconds, not days.

"AI agents are moving money and assets faster than legacy financial systems can support," Mehta said. "Autonomous software cannot depend on payment processes that take days to settle."

That is where stablecoins enter the picture. Blockchain-based payment rails run 24/7 and can settle instantly. Mehta sees them as the natural settlement layer for autonomous AI agents that make decisions and execute transactions without human intervention. The thesis aligns with a broader push from crypto executives who view AI agents as a catalyst for stablecoin adoption, not a competitor for venture dollars.

Mehta rejected the idea that AI investment is siphoning capital from crypto. "The belief that AI is taking funding from crypto misunderstands the direction of technological innovation," he said.

Netomi closed a $110 million Series C round backed by Accenture Ventures and Adobe Ventures, bringing total funding to $168 million. The company serves Delta, United Airlines, MetLife, ESPN, and ATB Financial. Mehta said the next phase is building a unified AI platform that connects sales, support, and back-office functions, with blockchain settlement as the financial backbone.

For a trader watching the stablecoin space, the question is less about whether AI agents will need faster settlement and more about which blockchain handles the volume. Mehta's timeline – 2030 – is long enough for multiple networks to compete. The confirming signal would be a major enterprise AI platform integrating a stablecoin rail for agent-to-agent payments. The invalidating signal would be regulators forcing settlement through FedNow or a similar central-bank system, which would remove the crypto-native advantage.

Netomi's UAL stock page client United Airlines is one of the named enterprise users. The broader crypto market analysis context shows stablecoins already moving into corporate treasury operations. The next concrete marker is whether Netomi or a competitor announces a live agent-to-agent stablecoin payment in production, not just in a pilot.