
McGill and Partners' Ashley Karg explains how AI and modeling allow brokers to treat each client separately, shifting renewals from reactive to strategic.
Insurance brokers are gaining the ability to treat each client’s risk separately, a shift driven by advances in artificial intelligence, data, and analytics. Ashley Karg, partner in U.S. casualty at McGill and Partners, explained the change during an interview with Insurance Journal at RIMS RISKWORLD.
“There’s more opportunity for brokers to embrace individualizing our clients as opposed to creating them as part of a pack, or part of a herd,” Karg said.
The technical mechanism behind this shift is straightforward: modeling platforms built by McGill mirror the casualty underwriting process. That gives clients a real-time view of how underwriters will assess their exposures before any formal submission is made. In the past, brokers and clients had to wait for market reactions, then react to a decision already made. Now the sequence flips.
The relationship moves from reactive to strategic. Renewal conversations now start with levers such as retentions, captives, or anticipating excess loss. Karg described the benefit directly: “We’re thinking about how to strategize with them on the front end as opposed to the reaction from the marketplace after things have already been done by the underwriter. To rewind that after the fact becomes much more tedious and less efficient.”
For the broker, the value is in controlling the timeline. For the client, it means knowing the trade-offs between price and coverage before the renewal is locked in. For the underwriter, certainty about exposures remains the preferred outcome. All three parties gain from a process that is no longer a black box.
Karg emphasized that transparency along the entire insurance value chain – from broker to underwriter – reinforces client relationships. When clients can see how risk is modeled and engage in proactive discussions about coverage structure, the trust component deepens. The broker’s role shifts from order-taker to strategic advisor.
The adoption of AI, data, and analytics is what makes individualization possible. Without these tools, brokers treat clients as a “pack,” and the market prices risk in bulk. With modeling, each client’s specific exposure profile becomes the basis for negotiation.
This is not a hypothetical future. McGill and Partners already uses these platforms in the casualty space. Brokers who invest in similar capabilities will likely see retention improve and client stickiness rise. The next decision point for the market is whether smaller or regional brokers can replicate the same modeling layers without the dedicated technology budget of a specialist like McGill.
For now, the industry has a concrete example of how tech changes a relationship-based business. The test will come when the next hard market arrives and the modeling tools face real stress.
For broader context on how technology is reshaping financial services, read our stock market analysis.
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