
Burnham pledges easier subscription cancellations and a ban on misleading discount claims. Savings estimated at £14 per unwanted subscription, but critics say the plans fall short of what households need.
Prime Minister Andy Burnham has vowed to tackle the cost-of-living crisis with measures that make it easier to cancel unwanted subscriptions, part of a broader crackdown on business practices he called "rip-offs."
The government is bringing forward plans to protect consumers from subscription traps. Businesses will have to provide clearer up-front information about recurring payments, send regular reminders before renewals and offer a much easier exit from contracts, including a 14-day cooling-off period. Originally announced under Keir Starmer and scheduled for spring next year, the rules will take effect from January 2027.
The government estimates the measures will save consumers £14 a month for every unwanted subscription. Consumers spend £1.6 billion a year on unwanted subscriptions, according to government figures.
The government also plans to ban retailers from making misleading claims about discounts. A consultation will launch this autumn to assess whether tactics such as fake "was" prices, invented discounts and misleading recommended retail prices (RRPs) should be added to the list of practices banned under the Digital Markets, Competition and Consumers Act (DMCCA).
Business Secretary Jonathan Reynolds said: "There's nothing worse than realising you've been fleeced by a dodgy deal, or seen money leaving your account because of a subscription you didn't want to renew or couldn't easily cancel."
"This Government is on the side of families working hard to make ends meet, while making sure the rules are clear for businesses and easy to follow," he said.
Few consumers will argue with efforts to make subscriptions easier to cancel or to ensure discounts are presented transparently. If implemented effectively, both measures could help some households avoid unnecessary costs and make better-informed purchasing decisions.
The announcement is bigger than the policy change itself. The subscription trap reforms were already in train under the DMCCA and have simply been brought forward by a matter of months. The proposed crackdown on misleading discounts remains at the consultation stage, and retail industry bodies argue that existing rules already require promotions to be genuine. Tom Ironside, the British Retail Consortium's director of business and regulation, said: "BRC members adhere to all rules and regulations on promotions, ensuring consumers benefit from genuine savings on the discounts offered."
Shadow Chancellor Mel Stride described the plans as "reheated" and said Burnham had already "run out of ideas."
At a time when household budgets are under sustained pressure from housing costs, energy bills and mounting everyday expenses, critics are likely to question whether measures focused on subscriptions and promotional pricing will make a significant difference to overall living standards. The government's longer-term challenge will be demonstrating it can deliver more substantive interventions capable of materially reducing the cost of living for millions of households.
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