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IPI Brings PCI-Compliant Payment Tools to Genesys AppFoundry
IPI's Cloud PCI suite lands on Genesys AppFoundry, giving contact centres a direct path to PCI DSS 4.0 compliance by isolating card data across voice, digital, and IVR channels.
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IPI listed its Cloud PCI suite on the Genesys AppFoundry marketplace, putting payment security tooling directly in front of enterprise contact centres that already manage their stack through the Genesys platform. The suite includes four modules that isolate cardholder data at different touchpoints: on live agent calls, through recorded sessions, via text or email payment links, and over interactive voice response. By keeping sensitive data out of the contact centre environment, the tools shrink the scope of what falls under PCI DSS compliance requirements.
The standard licence bundles Agent Pay and Pay by Link. The premium tier adds IVR Assist. Pauseable is sold separately as a standalone product.
Steve Murray, director of CX solutions at IPI, said the suite "enables organisations to take control of that moment, removing sensitive data from their environment and reducing PCI scope without interrupting the customer experience." He added that it also preserves the visibility needed for quality assurance, analytics, and AI insight that traditional compliance approaches often lose.