Forrester Awards: Singtel, DBS, Grab, CLP, Nan Shan Win APAC Tech Honors

Nan Shan Life Insurance won the same award for the second consecutive year, taking the top prize. The Taiwanese insurer used reusable Architecture Building Blocks (ABBs) and Solution Building Blocks (SBBs) to accelerate new product development. AI product delivery rose from one to four solutions per season. Misinvestment costs fell from 36% to below 10%. The judges highlighted Nan Shan’s ability to combine business architecture, reusable technology assets, and outcome-focused governance to improve revenue growth, operational efficiency, customer experience, and risk management.

DBS Bank received the Data & AI Impact Award. The bank embedded AI as an operating model through its Advancing DBS with AI (ADA) platform and GenAI Flock gateway. More than 70% of employees use DBS-GPT, generating over 1 million prompts monthly. Employees have created more than 10,000 agents shared through a curated library. GenAI Flock now powers more than 430 AI use cases enterprise-wide. The estimated annual economic impact of DBS’s AI initiatives reached approximately S$1 billion in 2025. That figure suggests deep integration, not pilot projects.

Grab won the same category for developing Valet, an internal self-service platform that lets business teams build and run their own AI-driven automations. Grab Technology Solutions governs the platform while business functions own process logic. Human approval is required for write actions and high-risk operations. Early results showed measurable improvements in workflow speed. The human-in-the-loop model builds trust and oversight, which matters for adoption in heavily regulated markets.

The winners underscore a shift: technology excellence is no longer defined by delivery alone. Forrester’s awards show how architecture, data, and AI can create business confidence, improve customer and employee outcomes, and accelerate durable growth. Forrester will present the awards at its AI Forum in Singapore on Aug. 20 and in Sydney on Aug. 25.