EKCEP Launches AI Platform to Ease Career Advisor Caseloads

EKCEP Workforce Solutions, the nonprofit workforce development agency that serves 23 Appalachian counties in Eastern Kentucky, released an AI-enabled platform Tuesday designed to cut the paperwork load on career advisors and give job seekers a single system from intake to placement.

The platform, called EKCEP Works, was built by the agency's own staff inside a working workforce board. It handles resume formatting, program-guidance research, and caseload management so advisors can spend more of their time coaching.

"What excites us most about EKCEP Works isn't the technology, it's what the technology frees our people to do," Executive Director Becky Carnes-Miller said. "Advisors can sit down with a job seeker and have a full, focused conversation about who they are, what they're good at, and where they want to go, and then walk them through the exact steps to get there, all in one place."

The system is a single workspace for each advisor's entire caseload. Job seekers get intake, assessment, career planning, resume help, and interview prep inside the same platform. Every AI-generated recommendation is reviewed by a real career professional before it reaches the client. Participant data stays inside the system and is not shared with outside AI tools, the agency said.