CyberWallet Users Face Aug. 15 Cutoff for Crypto Withdrawals

Cyber Passkey Wallet users should transfer all assets to an external wallet, then confirm their Passkey Wallet balances are cleared. Cyber's instructions give the two products distinct endpoints: the signer wallet for CyberWallet assets and a separate external wallet for Passkey Wallet assets.

SmartGas deposits are an exception. Cyber says those crypto deposits cannot be withdrawn through the normal flow. Eligible CyberWallet users will instead receive Surf coupons. Passkey Wallet does not include SmartGas. The coupon is Cyber's stated resolution for affected depositors, and the shutdown notice does not describe another recovery route.

For users who miss the deadline, Cyber says accessing assets after the interfaces close would require direct interaction with the underlying smart contracts. The company describes that as a technical process it will not support, and its shutdown notice does not provide a product-specific recovery procedure.

Both public wallet URLs still responded on Aug. 14. CyberWallet led to its assets route and the Passkey Wallet address returned an application shell. That reachability did not establish that authenticated login, balance loading, or transfer functions were working for every user.

Cyber's shutdown notice applies to anyone who still holds a balance in either product: use the product-specific transfer path and act before the unspecified Aug. 15 cutoff to avoid relying on unsupported recovery later.