
Mayes announced $171,332 in full refunds for 35 Arizona crypto ATM fraud victims under a 10-day customer rule. FBI data shows $14.53M in state losses.
Thirty-five Arizona crypto ATM fraud victims have received $171,332 in full refunds under a state law that limits mandatory payouts to customers who had been with an operator for fewer than 10 days.
Attorney General Kris Mayes announced the reimbursements Aug. 12, saying her office helped victims recover money from fraudulently induced transactions through the state refund process.
"My office is happy to help any victim of crypto ATM fraud receive a refund they are entitled to under Arizona law," Mayes said, adding: "Knowing the signs of crypto ATM fraud can help protect you and your loved ones, but if you have fallen victim to this scam, contact my office right away. We are here to help."
The state's Cryptocurrency Kiosk License Fraud Prevention law took effect Sept. 26, 2025. It obligates operators to issue full refunds, including every fee, only for fraudulently induced transactions made by customers who had been with that operator for less than 10 days. A claimant must notify the kiosk business and either law enforcement or the attorney general within 30 days, then furnish an official report confirming fraudulent inducement.
Arizona defines a "new customer" as someone who has been a customer of that kiosk operator for less than 10 days. The mandatory full-refund right belongs only to this group. Eligibility also demands contact with the operator and either the attorney general or local police during the statutory window. The state's crypto ATM fraud page directs victims to save receipts, submit evidence, and document customer-service contacts.
The FBI logged 460 Arizona complaints involving crypto kiosks in 2025, with $14.53 million in adjusted losses. Nationwide, 13,460 complaints involved kiosks, while adjusted losses exceeded $388.98 million; people 50 and older comprised more than half of complaints and sustained losses above $302 million.
Those state figures align with broader 2025 trends, when Americans reported $11.366 billion in crypto-related losses and complaints involving kiosks carried about $389 million in adjusted losses. People 50 and older accounted for more than $302 million of that amount, according to the FBI.
Arizona's statute caps new customers at $2,000 daily and existing customers at $10,500, while forcing on-screen acknowledgments before transactions proceed. Operators also owe receipts, round-the-clock live support, and blockchain screening designed to block wallets already linked to fraud.
Federal lawmakers have pursued similar controls that would establish nationwide limits, warnings, recordkeeping, and refunds of operator charges, not transaction principal, through the Stop Crypto ATM Scams Act. The proposal followed more than $333 million in 2025 losses and would preserve state authority for stricter consumer protections.
Prosecutors are seeking forfeiture of assets traced to five victims whose payments converged in one wallet, as shown in a federal forfeiture case involving about $47,000. The cryptocurrency remains subject to third-party claims before forfeiture and potential victim repayment.
Common warning signs include unsolicited contact, demands for cryptocurrency, fabricated account emergencies, and QR codes supplied by strangers. Users should verify websites, distrust guaranteed returns, protect private keys, and alert authorities when fraud appears.
People who report a kiosk scam face the most immediate constraint in Arizona: the state's 30-day clock begins on the transaction date. Keeping the receipt and identifying the date, time, location, amount, and scam narrative can support the statutory claim before that period expires.
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