
Employers are using AI to scan job applicants' social media and online activity, flagging reputational risks before hiring. The WSJ reports the tools face EEOC and FTC scrutiny over bias and privacy.
Employers are using artificial intelligence to pore over job applicants' public online activity before making hiring decisions, The Wall Street Journal reported. The screening goes beyond traditional background checks, scanning years of social media posts, forum comments, and other digital footprints for language or behavior that could pose a reputational risk.
Hiring platforms and background screening firms have deployed AI systems that can quickly analyze a candidate's public digital history. The tools flag posts that employers believe could affect workplace culture or company reputation. Some companies are extending the practice beyond executive recruiting to customer-facing roles, the Journal said.
The expansion comes as regulators push back. The U.S. Equal Employment Opportunity Commission has warned that AI-based employment tools must comply with federal anti-discrimination laws. The Federal Trade Commission has cautioned against deceptive or unfair uses of automated decision-making in hiring. Both agencies have signaled they view the technology as subject to existing legal standards.
Darrin Lipscomb, chief executive of screening firm Ferretly, told the Journal that after the Oct. 7, 2023, Hamas attack, "quite a few companies came to us and wanted to know, 'Do we have pro-Hamas people in our ranks or antisemitic people?'" Some background screening companies also use facial recognition and data-matching technology to link online accounts that applicants may have believed were anonymous, the newspaper reported.
Applicants who try to erase their digital footprint may face a different problem. "Where it starts to be a liability is when it's very clear that you used to have a presence and now you don't. As a hiring manager, that would invite inquiry," said Vinda Souza, chief marketing officer at RefAssured.
Workplace experts recommend job seekers maintain a professional and authentic public presence while regularly reviewing privacy settings, the Journal noted. The report did not cite specific data on how many employers have adopted the screening tools or how often flagged content leads to a rejected offer.
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