TD EasyWeb Glitch: Login Fails Despite TDDI Working

A glitch hit TD Bank's online portal late Tuesday, locking some users out of EasyWeb even though TDDI, the brokerage side, remained accessible. The issue surfaced around 10:30 p.m. Eastern, according to a user post on a discussion forum.

The user said they could log into TDDI with the same credentials but hit an error when trying to switch to EasyWeb or access it directly. The error message told them to try again later. TD's phone support ran through standard steps: clear cookies, update the app, use a different browser, restart the computer. None of it helped. A VPN also made no difference.

A strange wrinkle: the EasyWeb alert settings still sent an email confirming a login attempt at the exact time of the failed access. That suggests the authentication step passed but something downstream broke.

For now, the fix appears to require a branch visit for a password reset or account refresh. TD's tech support didn't escalate the case, the user said. Anyone affected should try accessing the banking portal through the TDDI interface as a workaround, since that path still works.

TD's digital banking reliability has come under scrutiny before. This outage, though limited in scope, adds to the noise. The bank has not yet issued a public statement on the matter.