Tata Consultancy Services carved out autonomous operations and a dedicated ServiceNow unit under a new leadership structure, signaling a push into AI-led services.
Tata Consultancy Services carved out several new business verticals and announced a wave of leadership changes, all tied to a bet that AI-led services will reshape how IT outsourcers compete.
The moves, detailed in internal emails reviewed by businessline, create a dedicated sales organization for what TCS calls Autonomous Business Operations. The unit will sell across industry-specific business process work and broader enterprise operations. Aarthi Subramanian, the company's chief operating officer, described the opportunity as significant, saying clients want to reimagine processes, improve productivity and build AI-driven operating models. Akhilesh Tiwari, who had led the Communications, Media and Information Services group, will run the new unit and report to Subramanian.
TCS also carved out Travel, Transport & Hospitality as a standalone segment, naming Arun Pradeep as its business group head, reporting directly to CEO K Krithivasan. At the same time, the company merged Tiwari's former unit with the Technology, Software & Services group under V Rajanna, who will now span communications, media, information services and technology.
The restructuring sends a signal about where TCS sees growth and what it expects from competitors such as Infosys, Wipro and Accenture. Autonomous operations is not a new category – automation and business process redesign have been pitched for years – but TCS's decision to ring-fence it as a separate sales organization suggests the company expects a material revenue stream from AI-linked transformations, not just cost takeout projects.
A similar logic applies to the ServiceNow practice. TCS described the platform as strategically important and formed a dedicated business unit around it, led by Rajnish Palande, who had been handling BFSI Americas insurance clients. Palande will focus on selling ServiceNow implementations to Fortune 500 companies and managing professional services delivery. That puts TCS in a more aggressive posture against other large ServiceNow partners, and signals that the company believes platform-linked services will generate higher margins than traditional application maintenance.
On the cybersecurity side, Kumar Narayanan, who previously ran North America Energy & Resources, will head a new cybersecurity unit. Ganesa Vaikuntam, the former cybersecurity service line lead, will move to Life Sciences UK & Europe. The creation of a separate cybersecurity business group mirrors a broader shift across IT services, where security work is increasingly sold as a standalone practice rather than a bolt-on to infrastructure deals.
On the US West Coast, TCS formed a business group targeting technology, semiconductor and software companies, with a focus on AI, quantum computing and product engineering. Akhilesh Tripathi will lead that group while also running the Digitate automation unit in the interim. The BFSI Americas segment was split into two groups under Rakesh Kumar and Mohan Veeturi, while the former group head, Susheel Vasudevan, moves to a strategic role reporting to Krithivasan. Manmeet Chhabra, who led BFSI Canada, becomes country head for TCS Canada.
The leadership changes take effect immediately. No further financial guidance was provided alongside the restructuring.
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