
OpenAI faces a multistate probe into ChatGPT user safety days after filing for an IPO. The company says it will cooperate and already has safeguards in place.
OpenAI received a subpoena from several state attorneys general as part of an investigation into whether its ChatGPT chatbot harms users. The probe lands days after the company filed for an initial public offering with U.S. securities regulators.
The company behind the chatbot said it will respond to the inquiry “constructively” and that it already has measures in place to protect customers.
“AI is a new and powerful technology, and we work every day to safely bring its benefits to people in a responsible way,” a spokesperson said in an emailed statement. “We take the concerns raised by state attorneys general seriously.”
OpenAI has drawn criticism for ChatGPT allegedly offering encouraging responses to users expressing suicidal thoughts or seeking advice on criminal acts. The company has also faced scrutiny over how it handles health data and other personal information.
On Thursday, a Canadian woman sued OpenAI, blaming the chatbot for her teenage daughter’s suicide. In June, the Florida attorney general sued the company after two separate shootings where alleged gunmen reportedly asked ChatGPT questions while planning their crimes.
OpenAI said its models repeatedly encouraged the individuals to seek real-world support, including from mental health professionals. The company also said it cooperated with law enforcement in both shooting cases.
The multistate probe comes just days after OpenAI filed documents with the Securities and Exchange Commission for a highly anticipated IPO. Rival artificial intelligence company SpaceX celebrated its own IPO on Friday. The rocket maker founded by Elon Musk also runs an AI business behind a competing chatbot called Grok.
How governments should respond to the potential benefits and dangers of AI is becoming a major political issue. European regulators opened investigations into Musk’s Grok over antisemitic content and sexualized material, including deepfake nudes. Another chatbot company preparing an IPO, Anthropic, was directed by the Trump administration Friday to shut down two of its online models to users abroad for national security reasons.
The OpenAI subpoena was earlier reported by The Wall Street Journal.
In its statement, OpenAI highlighted measures it has taken to keep children using its chatbot safe.
“Today’s ChatGPT includes a more protective experience for minors and people experiencing difficult situations, with safeguards that direct them to real-world resources and trusted human contacts,” the statement read. “We believe kids should be treated like kids, which is why we built age prediction, released parental tools to guide their children’s use of AI, and disallowed advertising that targets kids.”
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