
Mercury launched Command, a conversational AI that lets users chat to manage cash, invoices, and transfers. The fintech's 300,000 customers get the feature now.
Mercury launched a conversational AI interface called Command that lets users manage their finances by typing or speaking natural-language requests. The feature, rolled out Tuesday to all business and personal customers, can check cash balances, change auto-transfer rules, categorize transactions, and send invoices – all after the user confirms each action, the company said in a press release.
“The future of banking is an account that helps you run your business,” Mercury Co-Founder and CEO Immad Akhund said. “Founders today are running their companies with remarkable tools and then logging into a bank account that acts like a passive vault. Command is what it looks like when your account finally becomes a partner.”
Mercury is a fintech that offers banking services through Choice Financial Group and Column N.A., both FDIC members. Its platform already handles cards, invoicing, bill pay, and spend management. That breadth gives Command the context to ground its answers in real account data, the company said. The AI only sees what each user is authorized to access and requires explicit confirmation before executing any action.
More than 300,000 customers use Mercury, up from a base that was initially venture-backed startups. The customer mix now includes eCommerce, professional services, and other digitally native businesses, Akhund told PYMNTS in an interview earlier this month. Mercury raised $200 million in a Series D round in May, valuing it at $5.2 billion.
The move puts pressure on other fintech platforms to add similar AI capabilities. Most banking interfaces still rely on menus and search bars. Command turns the account into an active agent – one that can act on the user's behalf, not just display information. The competitive edge comes from Mercury's existing integration: it already knows the user's invoices, transfers, and card activity, so the AI has a data set that a standalone chatbot would lack.
Akhund described Mercury as an alternative to legacy financial institutions. “We really think about banking as, ‘How do we build all of this financial software to help your business run?’ It’s not just the checking and savings account,” he said.
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