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Louisiana law gives crypto ATM users a refund weapon against unlicensed operators
Act 482 lets users demand a full refund from any unlicensed kiosk operator at the time of the transaction. The operator must respond within 10 business days and pay within 90.
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Starting Aug. 1, Louisiana residents who use a cryptocurrency kiosk can demand a full refund – at any time, for any reason – if the machine's operator was unlicensed when the transaction went through.
Act 482, signed into law earlier this year, creates a retroactive cancel button that puts the cost of the refund squarely on the operator. Eligibility hinges on the operator's license status on the transaction date, so the provision does not cover every kiosk payment. The measure also keeps Louisiana's existing rule requiring a 72-hour hold or a 72-hour cancellation window for a full refund.
Once a user requests a cancellation and refund under the new provision, the operator must acknowledge and respond within 10 business days. The response has to spell out every requirement the user must meet to get the money back. The 10-day clock applies to the response letter, not the actual payment.
The statute also requires operators to provide live phone support during kiosk operating hours, with the toll-free number displayed on the machine and printed on the transaction receipt.