Fake Desjardins-Interac Fraud Email Targets E-Transfer Users

A fraudulent email campaign is circulating under the Desjardins and Interac names, targeting users who recently attempted an e-transfer. One recipient reported receiving a French-language "alerte de fraude" message shortly after a failed transfer from Desjardins to EQ Bank. The email directed the user to contact "sherlie.saint-juste@desjardins.com" and listed phone numbers that do not match any verified Desjardins contact.

The email was addressed to a different person and referenced the last four digits of a card that did not belong to the recipient. The sender's address and the phone numbers are not listed on Desjardins' official site. The recipient changed passwords on all accounts after the incident.

The timing of the phishing attempt – minutes after a real failed transfer – suggests the scammer may have had access to session data or used a spoofed notification to appear legitimate. Desjardins has not issued a public alert about this specific campaign as of this writing.

Users who receive unsolicited fraud alerts by email should verify the sender address against Desjardins' official domain. The bank's fraud department can be reached through the phone number on the back of any Desjardins card or through the secure message center inside the online banking portal. No legitimate financial institution will ask a customer to reply to a personal email address for fraud resolution.