The Series A round will fund global deployment of its Interaction Mining platform, which studies top performers and deploys AI agents that mimic their behaviors.
Encore AI has raised $30 million in a Series A round the company plans to use for global expansion of its enterprise AI platform. The announcement came Wednesday.
Encore calls its technology “Interaction Mining.” The platform studies a company’s top sales performers, picks out the specific actions that drive results and deploys them as AI agents. Those agents can work autonomously or alongside live teams, the company said, while meeting compliance requirements in regulated industries like financial services.
“Top sales performers generate disproportionate revenue. They convert more customers, recover more opportunities, and close more deals. They are scarce,” Encore said in a news release. “No company can scale its best people across every call and every hour. Encore AI removes this ceiling by capturing and replicating the behaviors of top performers. The company partners with leading organizations in the most demanding and regulated industries, including financial services.”
Dr. Dvir Ginzburg, Encore’s founder and CEO, said the company takes a different approach from most enterprise AI vendors. “Today’s enterprise AI industry is optimized for cost reduction. Encore was built for the other side of the equation,” he said. “Every organization already has data showing what its best people do differently. Encore trains AI agents on this data, enabling them to deliver quality and effective customer interactions at scale, resulting in uplift in revenue and satisfaction.”
Ginzburg founded Encore in 2022. He developed Interaction Mining with the help of a Ph.D. in geometric deep learning and a background as a recommendation-systems researcher at Microsoft.
The broader market for agentic AI is still taking shape. A recent PYMNTS Intelligence report, produced with Visa Acceptance Solutions, found that many consumers are willing to let AI agents search across merchants when shopping online. “They will let agents compare products. They will also let agents manage loyalty programs and surface deals,” PYMNTS wrote earlier this month. “Trust drops when the agent gets closer to payment. Consumers want approval rights. They want human support, data protection and clear ways to cancel or reverse a purchase.”
Merchants, the report added, see an upside in AI agents that can personalize offers and improve loyalty, while also helping boost repeat purchases and making shopping more efficient. “Merchants draw firm lines around pricing,” PYMNTS added. “They are cautious of fraud, want clear liability rules and want to protect customer data and prevent agents from steering shoppers to competitors.” Enterprise AI Will Be Defined By Trust, as one recent analysis put it.
Encore AI did not disclose valuation or the lead investor in the round.
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