Asics India Ordered to Refund Rs 6,499, Pay Rs 10,000 for Defective Shoes

A consumer commission ordered Asics India to refund Rs 6,499 for a pair of running shoes and pay Rs 10,000 in compensation. The complainant reported that the sole separated from the heel within a month of purchase, rendering the shoes unusable.

Asics argued there was no manufacturing defect. The commission rejected that defense. It said the company's position was inconsistent with its initial claim approval. The commission stressed that consumers have a right to durable, quality products under the Consumer Protection Act.

The order requires Asics to pay the total of Rs 16,499. The commission did not specify a timeline for compliance. The commission's order shows that companies cannot evade responsibility after initially acknowledging a claim. Asics India did not immediately respond to a request for comment.