
ZachXBT warns AscendEX likely has liquidity issues after user withdrawals stuck for weeks. Hot wallet balances appear low. The exchange has not commented.
AscendEX users are stuck waiting for withdrawals that have not processed in days or weeks. Blockchain investigator ZachXBT raised the alarm on June 26 after reviewing the exchange's hot wallet balances on Arkham and TRM. The wallets appeared light on ETH, USDT, USDC, and SOL – assets a functional exchange typically keeps ready for client redemptions.
ZachXBT said in his Investigations Telegram channel that he had “observed multiple reports” of the exchange delaying or failing to process withdrawals. He characterized the situation as “likely” liquidity problems. The word likely is important. Hot wallet analytics can only flag one thing: the amount of assets in publicly labeled addresses. Most exchanges store the bulk of client funds in cold storage, which is not visible on chain. Low hot wallet balances do not prove insolvency. They are a warning sign, and ZachXBT chose not to overstate it.
The volume of user complaints adds weight. Traders report withdrawal requests stuck in “initiating” status for weeks, with no blockchain hash ever generated. Others describe withdrawals canceled without explanation. Customer support tickets receive one reply then go silent, according to multiple affected users.
AscendEX launched in 2018 as BitMax, founded by George Jing Cao and Ariel Ling. The exchange suffered a $78 million hack in December 2021, later attributed to North Korea’s Lazarus Group. In May 2026, AscendEX halted trading for two stablecoins after what it called a security incident involving irregular token minting. The exchange has not issued a statement on the current withdrawal delays. Its support documentation mentions occasional deposit and withdrawal slowdowns, and past maintenance notices cited wallet infrastructure upgrades. None of that addresses the present volume of complaints.
Frozen withdrawals have already attracted a secondary scam. Fraudsters are contacting affected users, offering fund recovery for upfront payments. These are well-established cons. ZachXBT noted that similar situations at other platforms this year, including JuCoin, have drawn the same pattern of predatory outreach.
Without independent proof of reserves or a timeline for resuming withdrawals, the uncertainty remains. Traders holding assets on AscendEX have few options beyond waiting for an official response or attempting to move funds that are not currently moving. The next concrete marker is any statement from the exchange – a proof-of-reserves document or a date for normal operations.
Prepared with AlphaScala research tooling and grounded in primary market data: live prices, fundamentals, SEC filings, hedge-fund holdings, and insider activity. Each story is checked against AlphaScala publishing rules before release. Educational coverage, not personalized advice.